GDPR and Privacy Statement

Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.coachingpoint.co.uk

At Coaching Point we are committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

Contact details: Full name of legal entity: Lilli Landau trading as Coaching Point

E-mail: [email protected]

Web: www.coachingpoint.co.uk

Please let us know if at any time your information changes by emailing us at [email protected]

Purpose of Data Collection

Person Data

Typically, there are 2 types of information we collect: information that cannot personally identify you and personal identifiable information. Information that can’t be used to identify you includes your IP address and website cookies. More detailed information on cookies is available below. To provide some examples, we collect the information that enables us to perform the following:

~Administer our relationship with you as a user or client

~Enable business development including sending newsletters, updates etc.

~Deliver training sessions to you and your organisation

~Arrange and conduct coaching sessions, in 1:1 or group setting

~Deliver requested information to you about our services and products

~Ensure correct invoicing and obtain payment

~Provide learning materials for our clients.

~If you choose to withhold or withdraw your information from us, we will not be able to provide you with these services.

~Provide information on events, offers and news for past course/workshop attendees and clients.

The information we need for the above purposes is known as “personal data” or personal identifiable information (PI). This includes your name, date of birth, home and work address, email address, contact numbers, and sometimes financial information. We collect this in a number of different ways, e.g.it may have been given to you via email or registration form, via our website or over the phone or at a live event or workshop delivered to you as a client.

Legal basis for collecting and using your personal data

Our legal basis for collecting and using your personal data includes:

~Performance of a contract: Processing is necessary for the performance of the coaching contract.

~Consent: We will obtain your explicit consent to process your data for specific purposes.

~Legal obligation: Processing is necessary to comply with legal obligations.

~Legitimate interests: Processing is necessary for our legitimate interests, such as improving our services.

Optional Sensitive Data

In order to deliver the best services specifically tailored to your needs, we may collect 'sensitive data' about you. This information is always optional and may include:

~Any relevant physical/ mental health issues.

~Any relevant religious/ cultural information relating to beliefs about your belongings.

~Name and details of partner/children/dependents/pets at your property.

Coaching Point requires your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

Data Sharing and Storage

Sharing

We may have to share your personal data with the parties set out below:

~Service providers that process Personal Data for IT and system administration, credit card processing, research and analytics, marketing and customer support.

~Professional advisers including lawyers, bankers, auditors and insurers

~Government bodies that require us to report processing activities.

~Professional consultants, such as advisors and mentors - to obtain advice from any third-party professional coaches or advisors.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Storage

We store data using an all in one Business Tool and Customer Relationship Management (CRM) system (Full Scope Freelancer) and via a Coaching Platform (CoachAccountable). This hosts our website and provides us with the online platform that allows us to sell our products and services to you. It also helps us understand our audience, and enable us to provide you with more relevant information and communications. We also such platforms such as Zoom. CoachAccountable, Stripe, PayPal and Google Workplace (however, this list is not exhaustive).

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Data Security and Retention

Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Retention

Coaching Point will typically retain your information for a period of two (2) years. This is due to regulatory and audit requirements.

Your Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

~Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

~Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

~Your right to erasure: You have the right to ask us to delete your personal information.

~Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.

~Your right to object to processing: You have the right to object to the processing of your personal data.

~Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

~Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the beginning or end of this privacy notice.

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113ICO website: https://www.ico.org.uk

Cookie Policy

Our website uses cookies to enhance your browsing experience, provide personalized content, and analyse site traffic. By continuing to use our site, you consent to our use of cookies.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you interact with our site, remember your preferences, and improve your overall experience.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as security, network management, and accessibility.

Performance Cookies: These cookies collect information about how you use our website, such as pages visited and any error messages encountered. They help us improve the performance and design of our site.

Functionality Cookies: These cookies remember choices you make, such as language preferences or the region you are in. This helps us provide enhanced, more personalized features.

Targeting/Advertising Cookies: These cookies track your browsing habits to deliver relevant advertisements and track the effectiveness of our advertising campaigns.

Google Analytics

These cookies are used to collect information about how visitors use our site. The cookies collect information in an anonymous form, so we don’t know who is using our site. We use the information on how people use our website to compile reports and to help us improve the site. You can visit http://www.google.com/analytics/learn/privacy.htm to find out more about Google Analytics cookies and how to opt-out of them. Google Analytics allows us to track pages you visit, and basic details about your web browsers. They cannot identify you personally. The data collected enables the trust to improve areas of our website based on levels of traffic to certain pages.

Managing Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies or delete cookies already stored on your device. However, please note that disabling cookies may affect your experience on our website and limit the functionality available to you.

In addition, we may also use marketing automation tools (e.g. Mailchimp). These companies serve cookies to profile users or visitors’ interests and activity. We may use data collected through these cookies to serve users or visitors with information, new articles and advertising tailored to their specific needs and requirements.

You have the right to refuse or disable cookies served through our website although, if you choose to do so, certain functionality may become unavailable to you. As the means by which you may do this vary from browser to browser, we recommend that you visit your browser’s help menu for further information.

We respect your right to choose whether or not to accept cookies. Please note that if you do not set your browser and e-mail settings to disable cookies, you will be indicating your consent to receive them.

If you wish to find out more about cookies and clear gifs, you may like to visit www.allaboutcookies.org, an independent third-party resource that explains what cookies and clear gifs are and how you may manage them. Please note that we are not responsible for, and have no control over, the content of this third-party website.

Consent

By using our website, you agree to our use of cookies as described in this statement. If you do not agree, please disable cookies in your browser settings or refrain from using our site.

Changes to This Statement

We may update this "Use of Cookies" statement from time to time. Any changes will be posted on this page with an updated revision date.

Updated: February 2025